Job Information
Home Depot Pro Assistant Sales Manager - Buckhead in Atlanta, Georgia
Position Purpose:
Pro Assistant Sales Managers report to the Store Manager and are responsible for managing Pro associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Pro Assistant Sales Managers collaborate directly with peers to ensure associates have the knowledge to help customers, perform processes, and execute general expectations for their positions. Pro Assistant Sales Managers exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. Pro Assistant Sales Managers have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. The Pro Assistant Sales Managers oversee the in-store retail Pro team to ensure the successful execution of core Pro programs and processes to improve customer service, increase Pro sales and Pro loyalty, and create a speedy, accurate, and convenient shopping experience for our Pro customers. PASMs partner with the Store Manager, other ASMs, Outside Sales support (OSRs, PAEs, VSRs/PSRs), and In-Store Pro & Specialty Managers to develop strategies and objectives to drive Pro sales and profitability and develop game plans to implement a department strategy, manage direct reports, and ensure smooth Pro department operations. PASMs direct associates to top Pro priorities, provide regular coaching and ensure associates are equipped with proper selling skills. PASMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. PASMs have a duty to uphold, maintain, and support all lawful company policies and positions.
Safety
Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
Complete assigned safety training courses applicable to role
Use Proper PPE (Personal Protective Equipment) and guide associates on proper use
Utilize proper lifting techniques and educate store associates on these practices
Obey the required safe distances around Lift Equipment and guide other associates on the correct policies
Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules
Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe
Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are put in place
Recognize store associates for safe behavior
Customer Service / Experience
Teach, coach and train the Pro Department Supervisor (DS) and D42 associates on, customer service standards, selling procedures, and operational excellence to improve profitability.
Actively manage customer service at Pro to optimize and sustain sales performance, profitability, & customer satisfaction.
Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
Ensure all D42 associates understand the importance of excellent customer service, in-stock, and store appearance.
Recognize great customer service behaviors using Bravos and Homers and provide feedback on service standards.
Connect all Pro customer service-related escalations to the appropriate associate and ensure resolution.
On Shelf Availability
Ensure the Top Pro Classes are being maintained. Work with department associates and supervisors to address on-shelf availability opportunities in these classes.
Follow up on Pro categories with a high number of visual outs; validate packdown processes and on hand accuracy; escalate opportunities to appropriate ASM peer or reach out to RMM for concerns with consistently out of stock product
Ensure D42 associates are accurately scanning and releasing product when checking out Pro customers, helping our systems maintain accurate on hand counts and generate orders for additional product when sold.
Store Appearance
Partner with peers to ensure maintenance, merchandising, and organization of Pro displays & events.
Communicate and ensure associates adhere to Pro Standards.
Review merchandise presentation, signage, and pricing daily.
Ensure Pro Desk and Pro Canopy are free of clutter and organized
Sales & Productivity
Conduct walks and utilize reports to drive Pro execution at the Pro Desk and throughout the store.
Lead a weekly meeting with the D42 team and include Pro Ambassadors. Communicate Pro performance, opportunities and strategy for the coming week.
Maintain department profitability through analysis, trend identification and responding to identified problems.
Collaborate with store leadership team to make financial decisions including pre & post-sale activities.
Work with Pro Department Supervisor to align on action plans, issues or development opportunities.
Walk side by side with direct reports to assess sales, service & profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins
Work with the Pro DS, D42 Associates, Designers, Specialists, to drives sales for Pro customers. Ensure timely quote follow-up, accurate order creation, processing, and fulfillment of all special orders and installation orders.
Work through Pro Ambassadors in each department to encourage proper engagement with Pro customers across the store and drive Pro loyalty.
Communicate Home Depot objectives and Pro Strategy to associates and motivate them to achieve established goals.
Review Gameplan tasks assigned to you, execution of events, and company priorities; communicate upcoming projects and priorities.
Ensure associates are replenishing current Pro events and overstock is consolidated and located appropriately. Utilize event calendar to partner with MET and determine event flow, how product will be condensed from one project to the next and event transitions.
Maintain process accuracy and take steps to mitigate shrink.
Identify and build relationships with the store's best Pro customers.
People
Make recommendations in the selection process by assisting with recruitment and interviews, and make decisions on qualified candidates to hire.
Review personal KD training completion and ensure D42 department's Knowledge Depot training is current and promote engagement through use of learning tools available on the hdPhone.
Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, problem resolution, discipline and terminations.
Teach, coach and train the Pro DS and D42 associates on sales and customer service standards, selling procedures, product knowledge and operational excellent to improve profitability.
Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates' concerns.
Delegate tasks to Pro DS and teach them to assign tasks and follow up with their associates.
Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development.
Support talent management efforts by monitoring succession planning and ensure all D42 associates have active Development Blueprints in place.
Adhere to all THD policies and procedures and hold associates accountable for following all company policies and procedures.
Ensure appropriate staffing in D42, address staffing opportunities and associate call outs, and monitor associate attendance variances
Nature and Scope
Reports to Store Manager.
Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups.
Makes recommendations concerning selection, termination, performance appraisal and professional development.
PHYSICAL JOB REQUIREMENTS
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools as needed when in the stores.
Responding to public address system announcements and hdPhone / walkie talkies including customer services calls, pages, and general information.
Standing for long periods of time and the ability to move around the store.
Identifying and reading reports, tickets, receipts and UPC labels using computer or other similar device.
WORKING CONDITIONS
May have exposure to dust, gas fumes emitted by power equipment, and noise.
May encounter an uneven flooring surface due to temporary cracks in the floor or parking lot.
May have exposure to dust, gas fumes emitted by power equipment, and noise.
May be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors.
May handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials.
Minimum Qualifications
Must be 18 years of age or older.
Ability to work a flexible, minimum 50 hour weekly schedule.
1 year of relevant work experience, including management of people and retail operations.
Knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
PREFERRED QUALIFICATIONS
At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00