Job Information
Nuclear Fuel Services IT Support Analyst in Barberton, Ohio
At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com. Follow us on LinkedIn (https://www.linkedin.com/company/bwx-technologies/mycompany/?viewAsMember=true) , X (https://twitter.com/BWXT) , Facebook (https://www.facebook.com/BWXTech) and Instagram (https://www.instagram.com/bwxtechnologies/) .
BWX Technologies, Inc. is currently seeking an IT Support Analyst for its Barberton, OH location!
The IT Support Analyst position works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.
Essential Functions/Responsibilities:
Installs, relocates, and upgrades PC hardware, software, peripherals and other devices, to satisfy business and end-user requirements.
Provides 1st and 2nd level Service Desk support to end users and remote Site Administrators, for PC and software related issues.
Supports User Account Administration and associated documentation control.
Minimizes equipment failures through proper design/setup of standardized desktop systems and processes.
Works with the IT Operations management to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies.
Develops work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
Troubleshoots and supports proprietary software programs and third-party software and applications.
Maintains computer cabinets, storage rooms, and PC/Laptop/peripherals/parts inventory.
Ensures effective communication between the desktop support team and the rest of the IT organization.
Provides status reports of projects and systems issues.
Provides, configures, troubleshoots, and tracks company smartphones and broadband devices.
Carries out audit tasks to ensure secure systems and management oversight is performed to meet SOX and internal audit commitments.
Plans and executes user system refresh.
Performs other duties as assigned.
Required Qualifications:
A minimum of a High School diploma or GED.
A minimum of two (2) or more years IT-related job experience.
Ability to identify, research, and resolve desktop system issues in a timely manner.
Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications.
Experience in PC imaging and software package creation/deployment.
Commitment to ongoing training and new system implementation.
Demonstrated ability to manage priorities and handle multiple tasks successfully.
Must be able to demonstrate superior written, oral, and interpersonal communication skills.
Demonstrated ability to handle multiple complex situations independently.
Ability to develop effective working relationships with customers, co-workers and Administration.
Ability to make contacts with other departments, requiring tact and judgment to ensure effective support.
Must be a U.S. citizen with no dual citizenship.
Ability to obtain and maintain a DOE security clearance is required.
Preferred Qualifications:
Bachelor’s Degree is desired.
Pay: $ [[custsalaryMin]] - $ [[custsalaryMax]]
The base salary range for this position in [[stateProvince]] at the start of employment is expected to be between $[[custsalaryMin]] and $[[custsalaryMax]] per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.
As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.
Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. citizenship with (no dual citizenship) ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation, drug test and previous employment reference verifications.
BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color religion, gender, national origin, citizenship, age, disability or veteran status.
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf