Merakey Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go... And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward. The End User Support (EUS) Technician works onsite providing tier 1 and tier 2 desktop support for the continuous, effective operation of systems in the Regional Business Offices, Call Centers, and Retail and affiliate locations for the T-Mobile US Enterprise ensuring connectivity and providing extraordinary customer service in a prompt and professional manner. Systems they will be supporting includes PC's, laptops, printers, peripherals, mobile solutions, POS peripherals, digital displays, network, and voice infrastructure. The role of the Technician is to bring technical support and IMAC to the end user systems across the enterprise. Technicians help create and follow processes created for the services provided by EUS working with Sr. technicians to build and refine technical skills as required. Must have strong analytical and troubleshooting skills and the ability to work independently and in a team environment. Must also have experience and working knowledge of Operating Systems, workstations, servers, and networks. Advanced written and verbal communication skills are needed along with the ability to work in a fast-paced dynamic environment contributing to the national support team. What you'll do in your role. Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests. Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems. Implement, replace, and decommission systems. Provide training on new systems as needed. Participate and provide input to problem management process and knowledge management system Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up. Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks. Contribute by creating Knowledge Base Articles Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets). Training and skill development The experience you'll bring. Associate's degree Computer Science or equivalent