Job Information
Eurofins Client Services Administrator in Birchwood, United Kingdom
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.
Salary: Competitive
Contract: Full-time, Permanent
Hours: 37.5 per week
Location: Birchwood Park, UK
Closing date: 6th December 2024
Job Purpose
To provide administrative support and customer facing support to the DNA laboratory. The role requires regular liaison with external and internal customers, call handling, providing reports and dealing with sample enquiries, in addition to data entry onto CLIMS. A Client Services Administrator is required to work flexibly to ensure that all contractual TRT’s are delivered for internal and external customers.
Key Responsibilities and Accountabilities
Provide support to all area’s of the DNA Centre
Timely and accurate data entry
Liaise with internal and external customers to ensure queries are dealt with in a timely professional manor
Send daily, weekly and monthly reports to customers, as detailed in operation protocols
Build and maintain excellent relationships with customers, having awareness of their different traits and organisational cultures
Adhere Customer Operational Protocols and ensure any changes are communicated to DNA Team Lead
Collaborate with Team Lead and Operations manager to respond to changing customer requirements and work in partnership with EFS Account Managers
Running of invoices and responding to invoice queries from the customer
Effectively communicate customer requests and priorities, such as urgent samples, to laboratory staff. Add urgent product codes to the system for invoicing.
Manage release of results to external customers
Filing, archiving and retrieval of continuity paperwork, casefiles and sample cards
Package returns and transfers to meet courier timetable
Action sample / exhibit detructions as required
Take responsibility for the Health and Safety of yourself and your colleagues
Adhere to EFS Policies and Processes as detailed in the Employee Handbook
Undertake your daily role in accordance with the Eurofins values of customer focus, competence and team spirit.
Knowledge, Experience and Technical Skills
Maintain full competence in trained areas, including keeping up to date with method changes
Fast and Accurate Data entry
IT Proficient – Microsoft office and CLIMS
Person Specification
Self motivated
Excellent customer service and telephone manner
Positive and forward thinking
Good interpersonal skills
Ability to work efficiently and effectively under pressure, maintaining a calm and professional attitude
Able to work flexibly to meet the needs of the customer
Good organisation and planning skills
Ability to multitask and demonstrate initiative
Excellent attention to detail.
Company Benefits
In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways programme, a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days,buy and sell holiday. In addition, we also offer the following:
Life Assurance (3 times annual salary)
Scottish Widows Company Pension Plan
25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
Employee tech scheme
Discount vouchers and flexi reward points on our employee wellness hub
Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
Learning and study support
Employee Assistance Programme
Health Cash Plan membership
Enhanced company sick, maternity and paternity pay scheme
Refer a friend scheme
Subscription to mental health support and wellbeing
To apply, please visit https://careers.eurofins.com/uk
Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.