Job Information
Robert Half Customer Service Representative in Boca Raton, Florida
Description We are offering a permanent employment opportunity in the Healthcare, Hospitals, and Social Assistance industry in Boca Raton, Florida. The role of the Customer Service Representative involves handling inbound calls from customers, processing orders, and closing sales. This role also requires liaising with doctors' offices for network management and handling associated paperwork.
Responsibilities:
• Handle inbound calls from customers efficiently
• Process customer orders and ensure successful sales closure
• Maintain effective communication to address customer inquiries
• Utilize strong selling skills such as qualifying customers, overcoming objections, and closing deals
• Collaborate with doctor's offices for network management and handle associated paperwork
• Use data entry skills to maintain accurate customer records
• Monitor customer accounts and take necessary actions. Requirements • A minimum of a High School Diploma or equivalent is required. Additional educational qualifications would be considered favorably.
• Prior experience in a customer service role within the healthcare industry is preferred.
• Strong proficiency in Data Entry is essential for this role.
• Excellent communication skills, both written and verbal, are required.
• Adherence to patient confidentiality in accordance with HIPAA guidelines is mandatory.
• Proficiency in using healthcare software systems will be considered favorably.
• Candidates should possess strong problem-solving skills to effectively address customer inquiries and concerns.
• Ability to work in a fast-paced environment and manage high stress situations.
• Exceptional interpersonal skills and a patient-centric approach are highly desirable.
• Flexibility with work hours, as shift work and weekend availability may be required.
• Bilingual candidates, particularly those fluent in Spanish, will have an added advantage.
• Physical stamina to remain seated and focused for extended periods of time.
• Must be able to work collaboratively in a team-oriented environment.
• A basic understanding of medical terminology is beneficial.
• Candidates should be highly organized with the ability to manage multiple tasks simultaneously.
• Demonstrated ability to provide exceptional customer service in a detail oriented manner.
• A commitment to ongoing development and learning is valued.
• Familiarity with insurance billing procedures and coding would be advantageous.
• Punctuality and reliability are critical for this role. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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