Job Information
Ricoh Americas Corporation Intern, Customer Engineering Svcs in Boston, Massachusetts
Customer Engineer Intern - Education
DESCRIPTION:
The Customer Engineer Intern for the Ricoh Education team will work onsite full-time at our K-12 school’s client locations. This individual is responsible for working closely with clients and cross functional support teams to manage and maintain the technology used by these customers. This is a full-time summer position lasting up to 12 weeks during the summer months and will involve using both technology and business skills in support of our client’s environment. The position requires technical workstation knowledge, and basic knowledge of both Microsoft Windows, Apple OSX, and/or Google Chrome operating systems, basic network administration and troubleshooting skills. Interns will possess attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally conduct oneself to all levels of the corporate structure.
* This position will require travel within your region therefore adequate transportation is a requirement - utilizing public transportation and/or personal vehicle where necessary. Travel costs will not be reimbursed *
* Interns will be provided with a Ricoh laptop during the internship to access Microsoft productivity suite, Google Apps, and internet.*
RESPONSIBILITIES:
Google Chromebook setup, configuration, and troubleshooting
Cable management for Google Chromebook carts
Windows workstation quality assurance check, management, and inventory
Management of cabling infrastructure and relocation/unboxing of hardware
Technical documentation
Basic network troubleshooting: TCP/IP, DNS, DHCP, and WiFi
CHARACTERISTICS:
Service oriented attitude is mandatory – “will do what it takes to get the job done right.”
Must be comfortable in a client facing environment and eager to engage in new client relationships
Must possess the ability to stay organized and work efficiently in a team
Enthusiasm in working and collaborating in a fast-paced and ever evolving environment
A spirit of perpetual learning and independent self-starter
Dress code – smart casual
REGIONS:
Positions Available in:
NYC – Manhattan, Brooklyn
NJ – Newark, NJ / Camden, NJ - travel between these 2 regions is required
Upstate NY – Rochester, NY
Boston, MA
TIME PERIOD:
Up to a maximum of 12 weeks
End of May – End of August
Business hours schedule
Up to 40 Hours a week, dependent on work load
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.