Job Information
Michigan State Job Bank General Manager in Calumet, Michigan
The General Manager (GM) serves as the operational cornerstone of Keweenaw Coffee Works, unifying our service culture across all departments. This role bridges front and back of house operations while maintaining our high standards of excellence and fostering our identity as Daymakers. The GM ensures that our core codes are lived daily through effective team leadership, operational excellence, and authentic community engagement.
Description
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Key Responsibilities:
Cultural Leadership & Service Excellence
- Lead by example in embodying KCW's core codes and daymaker philosophy
- Unite front and back of house operations under a single, cohesive service culture
- Foster an environment where team members can thrive and grow professionally
- Collaborate with Culinary Director and Roasterie Manager to ensure seamless integration of all three pillars: service, menu concept and bean quality
Monitor and maintain service standard across all customer touch points
Operational Management
- Oversee daily operations of both front and back of house operations as well as ensure smooth coordination between Coffee Bar and Kitchen Supervisors
- Manage scheduling, staffing levels, and labor costs across all operational departments
- Implement and maintain standard operating procedures that support our commitment to excellence
- Oversee inventory levels and coordinate with department supervisors on ordering needs
- Ensure compliance with all health, safety and food service regulations
Manage preventive maintenance programs for all equipment and facilities
Team Development
- Recruit, train and develop team members in alignment with KCW's values and standards
- Conduct regular performance evaluations and provide constructive feedback
- Create and implement training programs that support cross-departmental understanding
- Foster a culture of continuous learning and professional growth
- Mediate and resolve conflicts while maintaining team harmony
Oversee the progressive accountability process when necessary
Financial Management
- Manage operational budgets and control costs across departments
- Collaborate with Bookkeeping and Leadership Team to analyze financial data and implement strategies to improve profitability
- Monitor and optimize labor costs while maintaining service excellence
- Track and analyze key performance indicators
Develop, collaborate and implement strategies to increase revenue and efficiency
Strategic Planning & Innovation
- Collaborate with leadership team on business development initiatives
- Identify opportunities for operational improvements and efficiency
- Implement systems to track and measure service quality metrics
- Participate in menu planning and service delivery innovations
Support marketing and promotional initiatives
Qualifications
5+ years of management experience in specialty coffee, restaurant, or relevant hospitality settings
Proven track record of unifying teams and building positive work culture
Strong understanding of coffee industry standards and practices
Excellent financial acumen and business managem ::: :::