Job Information
Knowles Precision Devices Manager, Inside Sales Representative in Cazenovia, New York
Manager, Inside Sales Representative
Department: Sales, Marketing, and Product Management
Employment Type: Full Time
Location: Cazenovia, New York
Reporting To: Sr. Director, Global Distribution
Compensation: $95,000 - $105,000 / year
Description
The Inside Sales Representative Manager will be responsible for managing the Inside Sales team, developing sales strategies, and ensuring exceptional customer service. This individual will work closely with the internal sales team, external sales representatives, and operations to optimize sales performance and maintain strong customer relationships.
Key Responsibilities
Team leadership and development
Lead, mentor, and develop the inside sales team to achieve individual and team sales targets.
Conduct regular performance evaluations, providing constructive feedback, to ensure standard work is being followed.
Foster a positive and collaborative team environment.
Develop and implement training programs to improve knowledge and skills of inside sales team.
Customer Relationship Management
Establish and maintain strong relationships with both internal and external customers.
Act as escalation path for customer inquiries, resolving issues and ensuring customer satisfaction.
Work closely with sales leadership, product marketing and operations to align sales efforts with company goals.
Performance Monitoring and Reporting
Utilize systems to track and manage sales metrics; generate reports on sales activities and team performance.
Establish a process to monitor quote conversion and sample follow-up.
Analyze sales trends to proactively engage customers for orders based on historic buys, lead-times, and inventory levels.
Process Improvement
Proactively identify areas for improvement within the sales process and implement best practices based on the voice of the customer.
Engage internal and external customers to understand their needs and areas to improve collaboration.
Document process improvement changes that can be utilized for onboarding and training.
Travel as needed to customers, manufacturing locations, rep and distributor offices.
Skills, Knowledge and Expertise
Bachelor’s degree in Business, Sales, or related field (preferred)
5+ years of experience in inside sales, with at least 2 years in a leadership role.
Experience in electronic components, manufacturing, or related industry is highly preferred.
Strong leadership and coaching skills.
Ability to analyze data and make informed decisions
Results oriented, with ability to thrive in a fast-paced, team-oriented environment
Proficiency in SalesForce, MS Office and Windows. Microsoft Office
Fluent in English
Benefits
What’s in it for you on Day 1:
Medical, dental and vision insurance plans
Prescription Drug Plans
Basic Life Insurance
401k plan with company match
Tuition Reimbursement Program
Security Clearance Incentive Program
Employee Referral Program
Overtime opportunities
Alternate work schedules available
PTO (10 days) and NYS Sick and Safe Leave
Paid Holidays
Exciting Onsite Perks:
Free Starbucks coffee available at our café
Free access to our Fitness Center
Fresh food is available for purchase in the cafeteria store.
Employee Appreciation Events
Knowles is committed to providing a competitive and fair total compensation package for all employees.
One element in our total compensation package is base pay. The starting salary for this role is targeted to be between $95,000 to $105,000.
Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.
Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.
ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.
Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.