Merakey Jobs

Job Description

Note: This position will follow our hybrid work model, we expect the selected candidate to be in the office 3 days a week at the Chicago, IL Corporate Office location.

Job Summary:

Raymond James Global Equities and Investment Banking division is seeking an Analyst, Tech Support for our Chicago, IL Office. This position requires advanced PC knowledge, exceptional customer service, detailed oriented and must have a strong work ethic with the TEAM in mind. Apply experience and techniques to meet complex job requirements while exercising judgement in accordance with defined policies, procedures, and practices.

Responsibilities:

• Install, troubleshoot, and solve escalated incidents on a wide variety of financial and proprietary software via telephone, collaboration tools, and/or on-site support.

• Provide solutions to complex problem resolutions to the support team.

• Assist in testing and installing corporate standard images.

• Monitor the call tracking system Service Now for new incidents, change requests, and tasks.

• Communicate technical information to others.

• Stay abreast of, and comply with, company and department policies and procedures.

• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.

• Stay abreast of technology developments, identify potential impacts on the existing technology environment, and distribute information to appropriate entities.

• Identify trends in problem reports, as well as research and provide our clients with best practice recommendations.

• Attend conferences and training at our corporate home office and remote office.

• Perform other duties and responsibilities as assigned.

Skills/Previous Experience:

• Ideally one (1) to two (3) years of experience in a help desk or other technical support environment is preferred.

• Supporting a Trading and Banking environment within the Financial Service sector is a plus.

Skill in:

• Diagnosing and solving computer hardware, software, data communications and network incidents.

• Analyze, identify and understand issues, problems, and opportunities, compare data from various sources to draw conclusions.

• Manage multiple tasks to meet department objectives.

• Incident Management, Request Management within the Service Now platform a plus.

• PowerShell experience a plus.

Ability to:

• Handle stressful situations and provide a high level of customer service in a calm and professional manner.

• Establish and maintain effective working relationships.

• Apply critical thinking to quickly ascertain the true nature of problems and clearly communicate resolutions.

• Work well and support others in a team approach to problem-solving as well as work independently when required.

• Manage multiple tasks with changing priorities to meet deadlines in a fast-paced environment.

• Research and acquire knowledge of developing Information Technology trends and emerging technologies.

• Pay close attention to detail, sufficient to complete tasks accurately and efficiently.

• Provide a high level of customer service and maintain a positive attitude at all times.

• Apply server administration and maintenance functions.

• Motivate others to use proper operational procedures.

Licenses/Certifications:

• None required.

Travel Required:

• Yes, 5-10 % of the Time

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Data Processing, High School (HS) (Required)

Work Experience

General Experience - 7 to 12 months

Certifications

Salary Range

$70,000.00-$90,000.00

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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