Merakey Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12536696 Whyyou\'lllove Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what\'s good for our people and communities.

The impact you will have:

Softchoice is reimagining the role we play in our customers\' lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As an Engineer in the Identity and Messaging Services team within the Professional Services organization, you will have the opportunity to support the service delivery functions related to the setup, configuration, and administration of Microsoft 365, Exchange, and migration management solutions for our valued enterprise and public sector clients.

What you\'ll do:

• You will support the team on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training. This will require a technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.

{=html} <!-- --> - You will work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs

{=html} <!-- --> - You will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set

{=html} <!-- --> - You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training for Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.

{=html} <!-- --> - You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.

{=html} <!-- --> - You will have the opportunity to work in a highly visible customer-facing role.

{=html} <!-- --> - You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.

{=html} <!-- --> - You will do this by staying on top of new trends and technology updates

{=html} <!-- --> - You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

What you\'ll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution

{=html} <!-- --> - A problem solver with the capability to uncover & address the root cause of an issue

{=html} <!-- --> - A proactive work ethic that puts responsiveness to customers first

{=html} <!-- --> - Passio for building strong relationships with customers and driving great CX

{=html} <!-- --> - Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus

{=html} <!-- --> - Ability to travel up to 10% of the time

{=html} <!-- --> - Minimum of one year\'s experience in a technical role (Technician) in a professional services capacity, or 3 + years of related industry experience.

{=html} <!-- --> - Training and / or certificates to include; Active Directory, M365 Fundamentals, M365 Administrator, and Azure Fundamentals

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You\'ll Love Working Here:

The People: You\'ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success

High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other