Job Information
Robert Half Customer Service Representative in Coppell, Texas
Description We are offering a permanent employment opportunity for a Customer Service Representative based in Coppell, Texas. This role is central to our operations and will involve direct interaction with clients, processing orders, and coordinating with internal departments.
Responsibilities:
• Handle customer inquiries via phone, fax, online chat, or email and provide accurate information
• Accurately process customer orders in a timely manner
• Work closely with internal departments, including the warehouse, to coordinate special orders, rush orders, emergency orders, or address order/shipment discrepancies
• Manage customer return requests and provide details on product availability and backorders
• Maintain detailed and accurate documentation of all communications and actions
• Utilize Microsoft Excel and Microsoft Word for data entry and order entry
• Schedule appointments and manage allocation and backorder release directly with clients
• Escalate critical or complex issues to the appropriate level of management professionally
• Meet departmental and individual goals such as schedule adherence, average handle time, attendance, and call quality
• Perform other duties as assigned. Requirements • Proficient in answering inbound calls, demonstrating excellent verbal communication skills
• Prior experience in a call center customer service role is essential
• Exceptional customer service skills, with the ability to handle complaints and provide appropriate solutions
• Accurate data entry skills, ensuring all customer information is correctly updated in the system
• Comfortable with email correspondence, responding promptly and professionally to customer inquiries
• Experience with both inbound and outbound calls, managing a high volume of customer interactions
• Proficiency in Microsoft Excel, utilizing this tool for data analysis and reporting
• Familiarity with Microsoft Word, creating and editing documents as necessary
• Capable of handling order entry, processing customer orders efficiently and accurately
• Ability to schedule appointments, coordinating with both team members and customers to find suitable times. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .