Job Information
Avid Acceptance, LLC Collection Account Manager in Cottonwood heights, Utah
Business Title: - Account Manager Job Purpose: - The purpose of this role is to manage customer accounts, ensure timely payments, and provide excellent service by addressing delinquencies, negotiating repayment plans, and maintaining accurate records, all while supporting company compliance and fostering strong customer relationships. Key Responsibilities: - Contact and follow up with past-due accounts. - Manage delinquent accounts and negotiate payments. - Guide customers through repayment processes. - Update account databases and notify on changes. - Validate due date changes and deferments. - Complete Welcome Calls and monitor impounds.
Qualifications
Who we look for:
As a growing company, we are currently looking for a qualified team member to join our Account Servicing Department. At Avid Acceptance, we believe that every employee contributes to a larger goal that motivates our people and inspires them to grow with the organization. This is a great opportunity for someone that is committed to excellence and wants to join a dynamic team that encourages you to think outside the box. If you enjoy a team environment, this job is great for you!
Responsibilities/Duties:
Contact customers on past due accounts
Take inbound calls, assist, or transfer as needed
Negotiate and set up payment arrangements
Notify other departments of relevant account changes: Bankruptcies, Repossession, etc.
Complete Welcome Calls which will include providing all payment options to the customer
Monitor impounds and take necessary action to secure collateral
Validate and approve due date changes and deferments
Assist with office duty/ light duty when needed
Experience you need to succeed:
Experience in collecting past due payments (preferred but not required)
Strong negotiation skills
Clear and effective speaking voice
Strong problem-solving skills
Excellent personal commitment and attendance.
Strong communication skills
Basic computer literacy
High school diploma or equivalent
Bilingual preferred
Other Requirements:
Must submit to and pass a background check