Job Information
UPMC WESTERN MARYLAND HEALTH SERVICES, LLC Patient and Family Concierge, ICU in Cumberland, Maryland
::: {field="description"} JoinUPMC Western Marylands ICUteam as aPatient and Family Concierge, where youll provide compassionate service and support to patients, families, and visitors. Your goal is to create a top-notch experience for everyone in the hospital, ensuring satisfaction and quality care from start to finish. This position is to cover the 6:00 am to 6:00 pm shift including rotating weekends and holidays.
The final candidate will be placed into the appropriate title based on experience by the recruitment team. The minimum hiring rate for a Patient and Family Concierge is $17.24 per hour.
Responsibilities:
- Destination Coordination:Greet patients and families warmly, provide directions, and escort them to their destinations. Share patient information appropriately, issue parking discounts, and assist with parking functions.
- Environmental Services:Keep patient rooms and public areas clean and organized. Change bed linens, replenish supplies, and report maintenance issues.
- Dietary Services:Assemble and serve meals according to dietary needs, maintain food safety, and deliver meal trays to patients.
- Transportation Services:Safely transport patients, equipment, and lab specimens. Maintain and disinfect transportation equipment.
- Supply and Equipment Management:Order and organize supplies, deliver materials to patient units, and monitor inventory and expiration dates.
General Duties:
- Answer unit phones and respond to call lights.
- Interact with patients, assess their needs, and ensure all areas are satisfactorily maintained.
- Adhere to hand hygiene and infection control procedures.
- Follow mandatory reporting procedures for any incidents affecting patient care.
- Exhibit UPMC Values and practice key behaviors in all responsibilities.
Join us and make a difference in the lives of our patients and their families! :::
Qualifications:
::: {field="qualifications"} - Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. - High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. - Previous experience in health care or customer service is a plus, but not required. - Ability to follow written and verbal instructions.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran :::