Job Information
KONE, Inc Technical Spare Part Specialist in Davie, Florida
KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration, and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!
JOB OVERVIEW
As Technical Sales Support Specialist, you will be responsible for providing technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. He/she takes ownership of the order handling process in terms of prospecting/tendering/defining specifications, details, traffic calculations, dimensions, CAD- and lay-out drawings and estimation of installation and delivery times and costs. He/she answers customer’s technical questions and supports the Salesperson with technical issues.
JOB DESCRIPTION
Customer relationship management
Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
Customer contact for technical questions. May participate in planning / specification meetings.
Technical sales support in the Customer process
Provides technical and costing support for the sales process
Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.
Accountable for solution engineering
Ensure that the proposed solution fulfils the codes, regulations and safety requirements
Technical support in the Delivery process
Accountable for solution engineering
Organize the order documentation and order confirmation
Manage the drawing and related documents
Make the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
Organize the purchasing of the required material
Define the CMII level at 0b and at 2Z
Check the payment status before milestone 2
Technical Sales Support Manager (in addition to the above):
Evaluate sales proposals to ensure that they are technically accurate and consistent with the KONE’s quality and price standards and that they align with the KONE’s overall strategy for its products and services.
Develop and deliver sales presentations for customers who are of strategic importance.
Liaise with functional and operational leaders (for example in NEB, SEB, marketing or sales) to ensure that the technical sales support team is up-to-date on new product developments and to share customer feedback and information on competitor activity so that KONE can modify its products and services to respond to changing market conditions and customer demands.
May lead, direct, evaluate, and develop a team of Technical Sales Support Specialists and Engineers.
HIRING REQUIREMENTS
Bachelors degree in Engineering or other relevant field
Min. 5 years' experience from field
Working level of English
IT literacy
Holistic knowledge of products and delivery process, handling tension between sales and supply
Good technical understanding of product and service solutions that meet the customer expectations.
Understands and has knowledge of norms and requirements that are applicable for each project.
Takes safety aspects into account and selects environmentally sustainable solutions when possible.
About KONE
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire diverse individuals because we believe diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/) .
We value your authentic self.
Diversity, equity and inclusion is embedded in our strategy and values.
Collaborative, creative, and supportive work environment.
Passionate about safety, quality, and innovation
We care about the communities where we live and work.
*Just some of our many benefits include: *
Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
CompanyPaidShort-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
Annual Base Pay Range:
The hiring range for this role is $84,000.00 - $116,000.00 USD. The compensation package offered will depend on the candidate’s ability to meet the requirements of the role and a range of factors unique to each candidate, including but not limited to their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan (50/50) @ 10% incentive target based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !
Beware of Recruitment Scams (https://www.kone.us/about-us/careers/)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.