Merakey Jobs

Power Your Potential Benefits Start Day 1! Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: Taylor Communications, a Taylor Corporation company, is looking for a skilled Customer Service Representative to join our team in Dayton, OH! Your Shift: 1st Shift; 8:00am - 5:00pm, Monday - Friday Potential for hybrid (3+ days/week in office) Responsibilities Include: Work independently and within a team to deliver a consistent, exceptional customer experience every time. Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately. Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution. Successfully establish, manage and exceed customer expectations throughout all engagements. Engage appropriate resources to assist or resolve service issues as necessary. Understand and appropriately use the company pricing system and policies. Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities. Manage workflow to meet customer deadlines in a team environment. Understand and help the customer articulate their needs. Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs. May act as a coach/mentor to other CSRs. Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience Coordination of projects and complex customer deliverables You Must Have: Excellent problem solving, follow-up, and organizational skills Effective time management skills and the ability to manage multiple tasks and prioritize tasks Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook Detail-oriented, used to working in a fast-paced environment, and managing multiple projects We Would Also Prefer: High School education or above with 2 years of college preferred. Minimum of 3 years of related / relevant experience in position or specialization. Print, marketing or promotional product experience and/or Salesforce.com knowledge a plus Strong MS Office skills with emphasis on Excel and Outlook Advanced computer experience and ability to implement new technologies. Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful an