Job Information
Inter-County Bakery Supply Vendor Relations Support Specialist in Deer Park, New York
Position: Vendor Relations Support Specialist
Salary Range: $23.00 - $27.00 per hour (eligible for OT)
Who We Are:
Inter-County Bakers is a leading family-owned distribution company offering an extensive inventory of baking goods, including raw ingredients, refrigerated and frozen items. Our customer-centric ideals led by our progressive leadership provide employees with a multi-dimensional experience allowing our employees to grow and expand their knowledge. Our dedication to our employees passion for learning and growth ensures our ability to deliver exceptional service to our clients.
Summary of Position:
The Vendor Relations Support Specialist role will report to the Chief Operating Officer. This role is a multi-faceted role strongly collaborating within the Purchasing team and extending support with the general maintenance of regulatory documentation required from our vendors. This position will work closely with our data analytics, customer service, purchasing, warehouse and food safety teams and requires strong interaction with the various teams.
The ideal candidate will proactively utilize tools provided to streamline processes, answer calls, respond to emails, assist with company projects and various operational functions in support of assuring we offer optimal customer service.
This role will support the general maintenance of vendor accounts, from setting up vendor profiles to follow-up of required vender information and documentation as well as assist with resolutions as needed and facilitating a collaborative relationship.
Responsibilities: Include by not limited to the following tasks:
Vendor Maintenance:
Assist with setting up and maintenance of vendor profiles and items within our ERP system. Support buyers / purchasing agents with vendor item cost changes for increases. Communicate to suppliers, and vendors any issues and find solutions. Process vendor credits. Receive and process receiving claims. Helps identify and address Vendor issues to assist with continuous improvement
Regulatory Documentation:
Ensure all vendor profiles are consistently updated with COAs in support of required regulatory documents. Review all COAs in compliance with customer requirements. Assist buyers / purchasing agents with updating regulatory document information as needed
Customer Support:
Key Account Customer Support Support customer service team with answering calls and order entry if needed. Provide resolution options to customers when issues arise regarding their orders or product related matters. Escalate matters as needed to ensure customer satisfaction. Additional responsibilities will apply as directed by management based on the needs of the company.
Skills. Education & Experience Required:
- High School Diploma / Bachelors degree or 1-2 years industry experience
- Attention to detail
- Customer service oriented
- Working knowledge of ERP systems
- Excellent communication and follow-up skills
- Time management to ensure prompt responses
- Ability to work well in a fast-paced and high-stress environment