Merakey Jobs

Scope of Job:

To provide excellent customer service as a first point of contact in an inter-professional clinic for the care of triply diagnosed (mental illness, chronic disease, and appetitive drive disorder) of an assigned population with excellent interpersonal, oral, written, and listening skills in Spanish and English.

Description of Duties:

• To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record.
• Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner.
• Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions.
• Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system.
• Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
• Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team.
• Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment).
• Help maintain an acceptable abandonment (no show) rates.
• Perform a variety of clinic specific telephone functions including scheduling and message management.
• May be required to provide coverage at other clinical sites as needed.
• Performs other related duties as assigned within the course and scope of this job.

Required Education:

High school diploma or equivalent and graduate of a Medical Assistant program.

Licenses/Certifications:

Current Medical Assistant Certification or Registration.

Required Experience:

Related experience in an ambulatory/primary care clinic.

EEO Statement: It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of TitleVIIof the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.