Job Information
Bay de Noc Community College Adult Learner Student Outreach Assistant: Iron Mountain in Escanaba, Michigan
Job Summary/Basic Function
The primary purpose of this position is to assist adult learners in achieving academic success by providing outreach, resources, and personalized support. Daily tasks include making early alert calls, conducting email check-ins, and connecting adult learners with academic support services. Additional responsibilities involve developing materials to promote awareness of academic support, supporting staff recruitment, and maintaining detailed records of services provided. This position may also tutor students or facilitate workshops focused on student success skills. This is a temporary, part-time, grant funded position through August 22, 2025.
Primary Duties and Responsibilities
- Make check in calls to adult learners pertaining to early alerts.
- Regular email and/or phone check-ins with adult learners.
- Compiling and sharing student success resources for adult learners.
- Connecting adult learners with academic support.
- Sharing information regarding opportunities to learn about tutoring.
- Develop materials to advertise academic supports.
- Academic support staff recruitment efforts.
- Emphasis on providing support to adult learners in an online learning environment.
- Provide tutoring as qualified.
- Provide tech support assistance pertaining to MyBay, Blackboard, 3rd party learning software, login support, and other online campus resources.
- Offer student success skills workshops as qualified.
- Maintain a record of services provided to adult learners.
- Support tutor scheduling.
- Be a go-to person in the Student Success Center for greeting walk-in traffic, escorting students to campus resources, checking out library materials, answering the SSC phone, keeping snack/coffee station stocked.