Merakey Jobs

Position Summary: HIV Alliance is a nonprofit agency founded in 1994 to support individuals living with HIV/AIDS and to prevent new infections. This position plays an important role as the face of the agency to everyone who comes into the office or calls on the phone. This position includes assisting our clients in accessing services. It is important for this position to have a broad and in-depth understanding of HIV Alliance\'s mission, goals, state-wide services, and be able to effectively communicate this information. Furthermore, this position will often need to utilize effective de-escalation skills when working with clients in a state of stress, crisis, and/or under the influence of substances. Essential Functions and Responsibilities: Greet clients and individuals as they enter the clinic, getting them connected to their agency staff member, checked in for their appointment, redirected to Patio, etc. Provide new and potential clients with necessary information and appointments Maintain appropriate boundaries with clients during all interactions Answer the agency phone, voicemail, and other phone system functions Be comfortable discussing sexuality, diverse sexual practices, HIV transmission, safer sex techniques, and injection drug use with discretion and without any judgement or hesitation if no other staff member is available to handle such calls at that time Communicate professionally, pleasantly, clearly, and effectively at all times in a compassionate and respectful manner Conduct opening and closing procedures and cultivate and ensure a pleasant, clean, and professional appearance of community areas Organizing incoming and outgoing mail, shipments, and file packing slips Assist staff with general office management, copy, clerical needs, and scheduling Print out the clinic appointment schedule and paperwork for each clinic day Check patients in, providing necessary paperwork, and process completed forms Check eligibility for OHP in MMIS, and update patient information in EMR/HER Search alert database for immunization status as appropriate Schedule follow up appointments and scan in consent and related documents Other tasks as assigned, including providing support to the Operations Team Required Qualifications: Bilingual in Spanish required Minimum of 1 year of medical office (patient-client interaction) experience or 2 years of relevant administrative work experience TB test (provided at agency) Ability to pass agency criminal background check (Preferred) Public health and/or social services experience (Preferred) Record keeping & file management experience (Preferred) Learns quickly, asking questions to get up to speed in a timely manner For a complete job description, please visit: https://hivalliance.criterionhcm.com/jobs/51/1/#650 Language skill requirement or preference: This position requires the ability to interact with first language Spanish speaking clients.