Job Information
Corning Incorporated Field Services Technician in Fairport, New York
This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world.
Job Title: Field Services Technician
Position Details:
Location: 100% Onsite - 60 O'Connor Road; Fairport, NY 14450.
Hours/Schedule: M-F, 8am - 5pm (EST), OT possible.
Interview Process: 2 rounds expected: 1st round: Video conference interview with hiring manager, 2nd round: Video conference panel interview.
Scope of Position:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities:
Familiarity with Active Directory.
Limited support for corporate mobile devices.
Familiarity with cloud applications (Microsoft and 3rd party).
Troubleshooting Cisco VPN connectivity.
Remediating/minimizing malicious code and computer viruses.
Remote connection/utilization.
Imaging and deploying PCs for end users.
Asset lifecycle management skills.
Various browser support (IE, Chrome, Safari, etc.).
Installation/configuration of various software packages.
Installation/configuration of Security Software.
Printer/driver troubleshooting & installation.
IPT based Telephony Device Management.
ServiceNow (ticket management) utilization.
Deployment, configuration, and support of standard IP telephony.
Hardware ordering and inventory management.
Limited support for Mac OS and hardware.
Additional responsibilities may include:
Documentation (records) management.
On-boarding (Training) of new hires.
Conference room support.
Vendor engagement (as needed).
Project interaction/participation.
Customer scheduling/follow-ups.
End user equipment moves (disconnect/reconnect).
Cross-team interaction and collaboration.
Standard device imaging via USB/PXE server(s).
Smart-Hands tasks/functions to physically assist other IT teams.
Meeting Support:
Works across the media team, corporate events, and IT for meeting support and problem resolution.
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group.
Knowledge of conference room audio and display devices.
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below):
IT hardware installations.
Corning IT supported equipment component removal and installation.
Power cycling IT Equipment.
Onsite/offsite technical assistance and troubleshooting.
Providing remote console access.
Escort IT Vendors for other IT Teams (where permitted).
Procurement of IT goods and services.
Receiving/shipping of IT goods.
Ensures discreet handling of all business and maintains the highest level of confidentiality.
Prioritizes duties and works on several tasks simultaneously.
Demonstrates flexibility and willingness to change priorities at a moment’s notice.
Education and Experience:
Associate degree (minimum).
At least 1-3 years Hardware Experience (beyond imaging/deployment).
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server IMPORTANT* The candidate should also be aware of the following:**
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
Pay Transparency:
This is the pay range that Magnit reasonably expects to pay someone for this position is $18.75/hour - $25.00/hour .
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
QUALIFICATION/ LICENSURE :
Work Authorization : Green Card, US Citizen, Other valid work visa
Preferred years of experience : 1+ Years
Travel Required : 25% or less
Shift timings: Hours/Schedule: M-F, 8am - 5pm (EST), OT possible.
Job LocationFairport, New York
PayUSD 17.68 - USD 23.57 Per Hour
Contract Duration12 month(s)
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