Job Information
Kelly Services Underwriting Processing Clerk in Farmington Hills, Michigan
Underwriting Processing Clerk
Location: Farmington Hills, MI
Pay Rate: $20/hr
Monday - Thursday 7:45am-4:15pm
Temporary contract through May 2025. Possible extension.
Job Summary:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will utilize professional customer service skills to respond to telephone calls, investigate and resolve customer issues, and maintain accurate records. This role involves processing incoming mail, managing policy transactions, and providing support to agents and other business units.
Key Responsibilities:
Answer telephone calls and respond to customer inquiries with professionalism and courtesy.
Investigate and resolve customer issues and concerns effectively.
Reply to emails and process incoming mail, including mortgage endorsements and courtesy letters.
Review and respond to agents' comments in the policy system to assist with their transactions, including but not limited to:
Processing applications
Processing payments and assisting with payment inquiries
Endorsing and canceling policies
Perform various clerical duties as assigned, including acting as an overflow ACD agent when required.
Support other business units with necessary work to ensure smooth operations. Qualifications:
Minimum of 2 years experience in office
Required experience in the insurance industry (2 years).
Strong typing skills and proficiency in Microsoft Word and Excel.
Excellent verbal and written communication skills.
Pleasant phone voice and strong phone etiquette.
Reliable attendance and punctuality. Physical Demands:
Regularly required to use hands for typing, handling phones, or documents.
Frequently required to talk and hear.
Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus. Additional Requirements:
Must demonstrate good attendance and a strong work ethic.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.