Job Information
Expeditors Customs Operational Compliance Agent in Feltham, United Kingdom
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Objectives
Enhance overall operational compliance at the desk level by ensuring that work is performed at the branch in conformance to company policies and all government regulations
Promote proactive and collaborative communication between yourself, the management team and branch staff
Promote, as appropriate, proactive and collaborative communication with local and national representatives of government agencies related to trade activities
Elevate the level of operational compliance awareness within the branch through strong communication, coaching and training, which includes on-the-job training, classroom training and CBT or workbook training
Sustain compliance excellence to protect Expeditors, and for Expeditors, to deliver superior customer service
Validate the effectiveness of our controls through constant monitoring, oversight, feedback and risk assessment
Duties
OPERATIONAL
Maintain expertise in matters related to operational compliance for customs compliance.
Provide operational oversight and visibility to management through the completion, compilation and internal publication of ongoing operational compliance assessments, audits and reviews of transactions performed in all departments by Expeditors staff utilizing various methods.
Pre submission audits
Customer specific audits
Transition audits
New employee audits
Monthly internal assessment (Global Customs Import Reviews)
Flash audits (spot check by value, origin, classification, KPIs)
Support, compile and publish internal customs guidance
Proactively seek and identify opportunities for compliance improvement utilizing Expeditors tools and systems
PSM
Edoc Lift, Raft
Expo Customs
Identify operational training requirements based on assessments, reviews, audits and employee interviews
Participate in ongoing operational customs procedure training to branch through various methods available
Deliver customs related training
Monitor, support and manage post entry workbook
Work with the Expeditors training and product teams on the content and delivery of internal and external training offering
Support District Managers, Customs managers, District Trade Compliance Managers and or any other department Manager to elevate and resolve operational customs compliance issues or concerns in line with regulatory and company policies
Manage operational compliance exception matters
Support the company in maintaining all customs/OGA approved statuses, approvals and ongoing verifications (AEO, CFSP, ETSF)
Support & guide products regarding the Expeditors OPS Operational Performance Standards procedures, milestones and KPI’s
SALES, TRANSITTION & IMPLEMENTATION
Support transition and Implementation & Sales in relation to Customs matters.
Support products on the review, creation, update and publication of all customs SOPs
Support products on customs and trade customer reviews
Support customers on customs and trade compliance matters
Any other district, customs and trade product requirements
PERSONAL DEVELOPMENT
- Complete 52 hours of training per year
CULTURE
Proactively promote the company’s 10 cultural attributes:
- Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
2 to 5 years related experience
Good knowledge and understanding of; customs brokerage process, systems, regulations & legislation
Knowledge of air, road and ocean transport.
- Understanding and knowledge of Ocean, Air, Distribution and Transportation documentation and processes.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively
communicate clearly and concisely to obtain positive results
Pro-active and strong organizational skills
Good computer skills (Excel, and Outlook)
Knowledge of Customs declaration elements
Expeditors offers excellent benefits:
Private Medical Insurance
Pension Scheme
Life Assurance
Bike to work scheme
Employee Stock Purchase Plan
Training and Personnel Development Programme