Merakey Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6837129

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rAssistant Manager, Financial Aid

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rLocation: Financial Aid

rRegular/Temporary: Regular

rJob ID: 608155

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

Job Description

The Office of Scholarships and Financial Aid (OSFA) seeks an Assistant Manager of Client Services on the Scholarships Team. This position, which reports to the Assistant Director of Scholarships, processes aid and provides oversight for several scholarship programs, including, but not limited to: tribal, private donor (external), and campus departmental scholarships. The Assistant Manager will supervise one full-time staff member and up to two student employees.

This position is located on the Flagstaff Mountain campus. Remote work (1-2 days per week depending on business needs in the office) is possible after 6 months in the position or with OSFA.

Department Leadership and Team Management - 35%

• Assists the Scholarship Manager with overseeing the Scholarship Team, including scheduling, training, and supervising Scholarship Team staff and student employees.
• Assists with recruiting and hiring all Scholarship Team and student staff positions and assists with staff evaluations.
• Assists with developing, reviewing, and implementing policies and procedures related to Client Services and Scholarship Team programs, including research related to compliance.
• Assists with ensuring programs follow federal, state, and institutional regulations and identifying areas where improvement is needed.
• Acts as a resource for the Scholarship Team staff and student staff to ensure department goals and compliance requirements are met.
• Assists with developing and implementing extensive training for the Scholarship Team on areas of responsibility.
• Assists with managing team schedules and workload.
• Works collaboratively with OSFA Operations areas and other departments campus-wide, including but not limited to the Enrollment and Student Service Center, Enrollment and Student Services, Office of the Registrar, Career Development, and Student and Departmental Account Services
• Assists with special projects and cross-training within the office as needed.
• Assists with recruiting events such as Discover NAU, Orientation, and FAFSA nights for high schools.

Program Lead - 35%

• Acts as a subject matter expert for Tribal awards, Financial Needs Analysis (FNA), and External Scholarships
• Provide training to internal and external customers regarding FNA
• Maintains policies and procedures related to processing of additional resources, and the coordination of aid with tribal and external scholarship awarding, ensuring policies are updated in accordance with federal, state, and institutional changes.
• Develops and fosters a collaborative work environment with on- and off-campus partners.

Customer Service Support - 25%

• Serves students and families through a variety of avenues, including walk-ins, phone appointments, emails, and Salesforce cases.
• Consult with tudents and families on financial aid topics and provide excellent customer service.
• Investigates student accounts as needed to resolve applicable problems.
• Utilizes several internal and external databases, including PeopleSoft, OnBase, Salesforce, COD, NSLDS, etc.
• Assists in testing updates and fixes, system upgrades, and other data processing as needed.
• Assists with managing Scholarship Reinstatements.
• Research federal regulations and exhaust all resources available in resolving issues.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor\'s degree in related field.
• 1 -2 years of relevant experience.
• A combination of related education, experience and training may be used as an equivalent to the above educational minimum requirements.

Preferred Qualifications

4 -6 years of administrative experience/coordinative experience.

Experience working in a financial aid office and administering federal, state, and institutional aid.

Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.

Supervisory skills and training experience.

Skill in coordinating projects, evaluating data, and establishing priorities.