Job Information
Boyd Gaming DUAL RATE: SLOT FLOOR PERSON/SLOT SHIFT MANAGER in Florence, Indiana
What would I be doing?
The Slot Floorperson position is responsible for providing superior service to both the internal and external customer. The position is also responsible for contributing to the entertaining atmosphere at Belterra Casino Resort by greeting and interacting with guests in a friendly manner, and providing information regarding Belterra Casino Resort facilities.
Responsibilities
Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Pays and verifies jackpots on slot machines according to established procedures.
Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers.
Communicates all customer service issues to key personnel.
Accurately performs customer transactions.
Assists in training new personnel and customer trainees as needed.
Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
Accurately maintains money flow during shift with customers and employees.
Creates new player loyalty cards for play tracking purposes in slots, table games, and poker.
Reprints player loyalty cards for guests with an existing account.
What are we looking for?
Ability to communicate effectively with customers and all levels of employees.
Ability to distinguish between different denominations of currency and make change.
Ability to review and comprehend all necessary documentation and print and write legibly.
Ability to effectively and efficiently move around work area.
Ability to reach, carry and deliver change to customers and to maintain bank.
Ability to lift and carry up to 50 pounds.
This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
Must be flexible to work varying shifts and time schedules as needed.
Machines and equipment used, but not limited to, include computers, keys, hand cart, hand unit (Section 12), radio, adding machine, and keyboard.
Must be at least 21 years of age.
What would it be like to work at this property?
Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.
Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Belterra Casino Resort
777 Belterra Drive
Florence, Indiana 47020-9402
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
Requisition ID 2024-48977
Property BELTERRA CASINO RESORT
Category Gaming
Position Type Full-Time