Job Information
DRAKE ENTERPRISES LTD (A CORP) Customer Services Representative - GruntWorx in Franklin, North Carolina
GruntWorx - Specialty Position -
POSITION: Customer Success Representative
A customer success representative needs a mix of technical knowledge and interpersonal skills, including empathy, active listening, and problem-solving. They also need to work closely with other teams within the company, such as sales, product, and customer support. They are responsible for ensuring customers achieve their goals while using a company's product or service. Their role involves a variety of responsibilities, including:
- Developing strategies: create strategies to help customers achieve their desired outcomes.
- Providing support: provide direct support to customers, including onboarding and training.
- Resolving issues: help customers resolve issues and inquiries.
- Collecting feedback: collect customer feedback and ensure it's heard and acted upon.
- Identifying opportunities: identify opportunities for upselling and cross-selling.
- Advocating for customers: act as the voice of the customer within the company, mediating between customer requests and the company's vision.
- Communicating: the link between customers and the business, so they need to be able to communicate effectively with both.
- Building relationships: build ongoing relationships with customers, unlike front-line representatives who typically work on one issue at a time.
Requirements:
- Minimum of 2 years of experience in a customer facing/customer service-related role.
- Proficiency using Microsoft Office applications (WORD, EXCEL, PowerPoint).
- Possess a self-starter attitude with a demonstrated territory management capability.
- Display a sense of urgency, with a proven record of delivering exceptional customer experience while maintaining a professional, calm, positive outlook. Excellent written, verbal and interpersonal communication skills and ability to negotiate with customers in a courteous and professional manner. Education: Business related Bachelor's Degree or equivalent experience.
HOW TO APPLY:
- ONLINE AT: https://www.drake.enterprises/employment-opportunities