Job Information
The Sherwin Williams Co. (An Ohio Corp) Bilingual Sales Associate in Greensboro, North Carolina
ESSENTIAL DUTIES:
*Assist customers by determining needs and presenting appropriate products and services. *Handle customer inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly. *Ensure sales transactions are completed accurately. *Maintain accurate work order files and formulas as needed. *Document and refer potential wholesale leads to manager and/or sales rep. *Follow pricing guidelines when quoting customers. *Ensure customersand#39; quality and service expectations are met. *Pull appropriate products from sales floor or warehouse, tint and mix to customer specifications. *Ensure wall covering, window treatment and floorcovering order forms are properly completed, place order and follow-up as necessary. *Record information on appropriate forms for proper completion of orders/ requests and process in a timely manner. *Operate the POS for all types of transactions. *Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the store. *Obtain necessary information to open an account or to charge to an existing account. *Ensure implementation and maintenance of floor pricing updates for all products. *Put in place point-of-purchase material. *Construct in-store merchandising displays. *Stock merchandise in store according to plan-o-gram. *Provide input regarding inventory levels in the warehouse/stockroom. *Identify obsolete/damaged material and communicate to management. *Locate out-of-stock items as necessary. *Clean store equipment. *Operate all material handling, tinting, mixing and testing equipment in a safe manner. *Check incoming orders from vendors against purchase order for accuracy. *Maintain current store wall covering and window treatment libraries, necessary paperwork and lending procedure follow-up. *Communicate all customer complaints to store manager to ensure a quick and accurate resolution. *Maintain facility to S-W standards through proper maintenance, repair and housekeeping. *Identify facility problems and make recommendations. *Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies. *Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste. *Assist in making deliveries and warehouse duties as required. *Assist with physical inventory. *Other duties as assigned.
PHYSICAL REQUIREMENTS:
*Employee is required to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion. May assist with handling drums of material excess of 100 lbs. *Employee will spend approximately 20% of the day sitting, 25% standing, 45% walking and 10% stooping, climbing and kneeling. *Employee is required to tint paint, therefore, must have good color perception. In stores where employees may be required to make deliveries, employee must be able to drive a car or van.