Job Information
Robert Half Customer Service Representative in Greenville, South Carolina
Description We are offering a permanent employment opportunity for a Customer Service Representative in Greenville, South Carolina, United States. As a Customer Service Representative, you will be a key figure in ensuring smooth operations and customer satisfaction through detailed attention to customer inquiries, coordination with team members, and maintenance of departmental Standard Operating Procedures.
Responsibilities
• Handle inbound and outbound calls, providing exceptional customer service.
• Attend to email correspondence promptly and professionally.
• Participate in aligning team activities to meet customer needs, in collaboration with various team members.
• Ensure all shipping and receiving processes are executed without error.
• Maintain up-to-date knowledge of changes in Service Management (SM8).
• Take responsibility for accurate data entry and order processing.
• Regularly update and uphold the department's Standard Operating Procedures (SOPs).
• Use Microsoft Excel and Word to manage and organize relevant information.
• Schedule appointments as necessary to ensure timely service.
• Pursue customer satisfaction through diligent communication and follow-ups. Requirements • Proficiency in answering inbound calls with professionalism and courtesy
• Demonstrated experience in a call center customer service environment
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints effectively
• Proven ability in data entry with high levels of accuracy and speed
• Ability to handle email correspondence promptly and professionally
• Experience with both inbound and outbound calls, demonstrating excellent communication skills
• Proficiency in Microsoft Excel for data organization and analysis
• Proficiency in Microsoft Word for document creation and editing
• Experience in order entry, ensuring customer orders are accurately logged and processed
• Ability to schedule appointments efficiently, managing time and resources effectively TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .