Merakey Jobs

The C Hotel by Carmens is a chic retreat located in Hamilton! At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence.  The C Hotel by Carmens is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

If you have the desire to work as a Guest Services Supervisor in a boutique hotel and are looking to join a team of champions we want to meet you.

OUR AWARDS:

• Great Place to Work Certified – 2022, 2023, 2024

• Most Trusted Executive Teams – 2023

• Best Places to Work in Hospitality & Retail – 2023

• Best Places to Work in Canada – 2024

• Best Workplaces for Women – 2024

• Best Workplaces for Mental Wellness – 2024

  AT THE C HOTEL BY CARMENS OUR GUEST SERVICE SUPERVISOR:

  Represents the C Hotel by Carmens and drives our culture through daily interactions with our guests throughout all stages of their stay.

  Has a passion for hospitality and ensures we exceed the expectations of every guest by providing personalized, courteous and professional customer service.

  Assists with the oversight of day-to-day operations at the front desk, including staff training, inter-departmental communications, and supporting the Guest Services Manager.

  THE GUEST SERVICE SUPERVISOR HAS THE OPPORTUNITY TO:

• Provide a warm, engaging, and personalized experience for our guests

• Supervise and provide leadership, advice, support, guidance and direction to the guest services team

• Manage and resolve all guest complaints in a professional and courteous manner

• Use persuasive selling techniques to promote room sales, group sales and corporate contracts

• Liaise with the Guest Services Manager to create, implement and regularly update standard operating procedures for the guest services team members to ensure consistent service and brand standards are met

• Promote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as needed

• Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement; maintain guest satisfaction by dealing with guest concerns

• Process reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agents

• Present statements of charges to departing guests and receive payment; maintain cash float and security of keys

• Assist with manage staff performance issues in compliance with company policies and procedures

• Exercise good judgment and demonstrate leadership abilities

• Drive positive change in the organization

• Other duties as assigned

  GUEST SERVICE SUPERVISOR POSITION REQUIREMENTS:

• Friendly, professional and customer service focused

• Strong problem-solving and conflict resolution abilities

• 1-3 years' experience working for a hotel or hospitality brand, preferably in a guest service agent capacity

• Smart Serve Certified

• Humble, uplifting, and supportive leadership style

• Experience using hotel software property management system required; experience with OPERA is considered an asset

• Equivalent to completion of a post-secondary diploma in Hospitality, Tourism, Hotel Management or related field of study an asset

• Previous leadership experience an asset

  WHAT CAN WE OFFER?

• Great Place to Work Certified 

• Competitive wage package

• Pay on demand

• Flexible work schedule

• Staff recognition, years of service rewards

• Restaurant Discounts

• Worldwide hotel discounts

• Wellbeing programs

• Participation in staff events

• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

  Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, and the Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

  Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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