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Island Resort and Casino Server in Harris, Michigan

Server

HOURS: PART-TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS. WAGE: $10.00 / HOUR+ TIPS. GUARANTEED MINIMUM $12 HOURLY AVERAGE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service at all times. • Adhere to serving etiquette as shown in 4 star training program. • Maintain a clean work area at all times and assist other team members in their sections as needed. • Always adhere to all company policies, procedures and licensing laws. • Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverage. • Know how to process/handle all discounts/coupons, club redemptions, comps, department charges, direct billing, credit cards and room charges. • Carry out instructions given by the Shift Supervisor or Management Team.

PERIPHERAL DUTIES:

• Work to anticipate guest needs and exceed customer expectations. • Keep up to date with current promotions and new products. • Participate and contribute at team meetings. • Assist with convention center activities upon request. • Maintain personal knowledge by completing in-house training and workbooks. • Other duties assigned by: Food & Beverage Director, Food & Beverage Managers and Shift Supervisors.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED. Experience: *Server experience preferred, but on the job training will be provided. *Knowledge: *Knowledge and understanding of Company policies and procedures after completion of orientation. Knowledge and understanding of departmental policies and procedures upon completion of 90-day probationary period. *Skills & Abilities: Must have good interpersonal and communication skills along with being able to multi-task. Must be flexible with days and hours available for work. Must be able to make quick decisions and sound judgment calls. Must maintain strict customers, co-workers and company confidentiality.

TOOLS AND EQUIPMENT USED:

Cash register, POS System, I.D. scanner/validator, currency scanner, specialty drink machines, beer taps, glass washers, coffee machines, soda dispenser, and telephone/paging system.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand/walk for 90% of a 6 or 8 hour shift. (Depending on day/night shift) • Lift and carry up to 35 pounds repetitively during shift without assistance • Must be able to use both righVleft hands for repetitive motion • Must be able to push a fully loaded bus cart weighing up to 50 pounds without assistance • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift • Depending on daily activities, all requirements during a shift may vary from what is listed above

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community's Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

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