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Job Information
County National Bank Consumer Loan Assistant (Hillsdale) in Hillsdale, Michigan
County National Bank (CNB) is a community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and to its traditions of excellence in all aspects of banking. We will continue to provide outstanding client service and solid financial performance."
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a client-focused, motivated and qualified individual to join our team in Hillsdale, Michigan.
The Consumer Loan Assistant provides clerical support to the Consumer Loan Department, which includes assisting clients in person and via telephone.
Ideal Candidates will have:
- High school diploma or equivalent.
- Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
- Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
- Positive and cooperative approach when working with others.
- Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
- Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
- Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
- Strong computer skills with a proficiency in MS Office and ability to learn and train others on applicable loan software.
- Strong analytical, financial, organizational and decision-making skills.
- Ability to respond to inquiries or complaints from clients, or members of the business community in a positive and professional manner.
- Ability to cope with pressure resulting from dealing with impatient and sometimes irate clients.
- Ability to maintain confidentiality and handle sensitive information.
- Efficiently and accurately keyboard information, both computer and calculator.
Physical Requirements:
- Communicate effectively, both verbally and in writing.
- Keyboard information (computer and calculator).