Job Information
ManTech End User Device (EUD) Technician in Honolulu, Hawaii
ManTech is seeking an experienced, passionate, career and customer-oriented End User Device/Network Technician to join our team in Wahiawa, HI. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms. What separates you from other candidates is a strong background in hardware support, troubleshooting and a demonstration of networking experience, teaming skills, customer interaction, a strong sense of urgency, and a willingness to learn new technologies. The responsibilities include but are not limited to the following:
Responsibilities:
Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
Supports refresh, modernization, projects, and Service Task Order activities as required.
Follows proper processes of equipment classification and sanitization.
Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
Works all of the above requirements within Service Level Agreement time windows.
Travels to support other locations within the area as needed.
25% travel required
Minimum Qualifications:
1+ years of hands-on experience in IT hardware support.
Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security +*Must attain within 6 months.
Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.
Customer facing experience.
Preferred Qualifications:
Experience supporting CAN networking requirements.
Experience with a ticketing system, preferably ServiceNow.
Quality cabling skills in installation, splicing, and fabrication.
Clearance Requirements:
- Must have a current/active TS/SCI w/ Polygraph
Physical Requirements:
- Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.