Job Information
Aston Carter Customer Service Representative in Jacksonville, Florida
Customer Service Representative (Logistics)
Job Description
The primary duty of the Customer Service Representative (CSR) is to provide support to account managers with the handling of order entry, scheduling of appointments and management of customer accounts assigned.
Responsibilities
Order entry of all new loads tendered.
Scheduling all pickup and delivery appointments via multiple methods - phone calls, emails, portals, etc.
Management of information for pickup and delivery locations
Effectively communicate with customers via multiple methods – phone calls, emails, portals, etc.
Assists account manager with management of all customer accounts assigned.
Review and submission of final billing (RTB) for each load on customer accounts assigned
Essential Skills & Qualifications
At least 6 months to 1 year experience in a Logistics setting.
Must be computer literate and experienced with Excel and Outlook.
Ability to work as a team player.
Ability to multitask and stay organized.
Problem solve and handle high volume inbound and outbound emails in a stressful environment.
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About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.