Job Information
Stryker Senior Repair Technician in Kalamazoo, Michigan
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Monday to Friday - 6:00 am to 2:30 pm
Who we want-
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.
Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
What you will do -
Under little to no supervision, test, and/or repair product that may include sub-assemblies, Loaners, Certified Pre-Owned, customer owned units and all other related products in order to contribute to the completion of a variety of product models. Adheres to safety, quality and quantity standards and follows directions and procedures to meet product specifications.
Resolve issues independently and update the support team as required.
Work from engineering drawings and/or follow documented instructions
Receive, test, repair, and ship various products using considerable independent judgement to ensure quality, correctness, and proper procedures are used
Comply with documentation procedures
May serve as a subject matter expert for certain processes
Understand and uses material flow process accurately, trains peers and shares insight on improvement suggestions
Perform shipping tasks and coach peers associated with international repair
Train and work on various work centers/repairs
Participates in MDI, problem solving and can run Tier 1, as needed
What you need -
HS Diploma or G.E.D
2+ years of work experience
Peer communication and leadership
Basic math and writing skills
Certified OJT Trainer of other employees on FAP/assembly/receiving/shipping or documentation procedures - preferred
Print/schematic reading
Ability to assist multiple teams/processes or a demonstrated ability to influence across teams.
ERP problem resolution. - preferred
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.