Job Information
UMB Bank EFT Risk Specialist in Kansas City, Missouri
, a division of UMB Bank na
Duties & Responsibilities
For the assigned business unit,
Process exception or escalated tasks for time critical or high-
profile issues to ensure satisfactory resolution
Communicate timely and effectively with all clients (including high profile clients) and/or internal and external business partners
Maintain knowledge, understanding, and follow all bank policies and procedures
Investigate exceptions and/or errors to identify cause and corrective action
Assist manager with daily workflow assignment, monitoring productivity, training, maintaining quality metrics and resolving incidents.
Participate in quality assurance and disaster recovery testing, or other projects as assigned by manager
Understand and remain current on related industry activity, changes, regulations, announcements
Process daily work associated with your department including but not limited to account or file reconciling, prep work for processing, post adjustment entries, research and resolve or escalate operational or transactional issues
Identify potential process improvements and implement documented solutions along with developing new or updating procedures
Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
Perform other duties as assigned
Knowledge & Skills
MINIMUM:
Demonstrates attention to detail, organization, and time management skills
Ability to communicate clearly with coworkers, managers, business partners, and clients, written and verbally
Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
Demonstrates ability to work effectively in a team environment
Demonstrate knowledge of risk types and ability to mitigate independently or escalate appropriately
Possesses strong customer services skills
Ability to work autonomously, escalating issues or problems as appropriate
Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager
Demonstrates organization/time management and ability to perform job functions with numerous interruptions
PREFERRED:
Ability to understand processes end to end and cross-functional work with other operational units
Demonstrates strong problem-solving skills
Familiarity with one or more specific bank operations functions, including but not limited to ACH, Wires, Deposit Operations
Strong analytical skills
Requirements
MINIMUM :
Associate degree or equivalent experience
Five (5) years’ experience with banking or financial processing or equivalent experience
PREFERRED :
Associate’s or bachelor’s degree or accounting coursework
Five (5) years specific bank operations experience, including but not limited to ACH, ATM, Lockbox, Wires, Deposit Ops
Hybrid Schedule: Monday through Friday from 10:30 AM to 7:00 PM.
Tuesday through Thursday in the office, Monday and Friday are remote.
Compensation Range:
$38,910.00 - $75,080.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
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