Job Information
New England Cancer Specialists Administrative Healthcare Supervisor in Kennebunk, Maine
Job Descriptions:
New England Cancer Specialists (NECS) is currently seeking a full-time Monday-Friday Administrative Medical Supervisor in our Kennebunk, ME and Portsmouth, NH Clinics. The Administrative Supervisor is responsible for the day-to-day functions of all non-medical clinic departments within our oncology. These positions include Medical Schedulers, Front Desk, and Centralized New Patient Intake team members. This position will maintain a working knowledge of each role for emergency coverage situations. Duties include scheduling ensuring continuous coverage, offering direction and support to direct reports, coordination of and training all new hires in assigned departments, participating in coaching opportunities, and working on process-driven projects. The Admin Supervisor will report directly to the Director of Administrative Services and work closely with the Administrative Supervisor in our other clinics.
NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from 5 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.
Essential Duties and Responsibilities:
Supporting Clinical Operation
Ensuring Coverage of PCCs, Reception,
Provide coaching and direction to all direct reports, promoting and developing an environment of teamwork and continuous improvement. Schedule and facilitate regular meetings with each department.
In collaboration with the sites Clinic Director, responsible for recruitment and employee relations activities.
Coordinate onboarding activities of all new hires in assigned departments.
Responsible for the proper training of all new PCCs, in accordance with the Demonstration of Competency for the role; Front Desk Staff with coordination from the Billing and Office manager; in coordination with the NECS Privacy Officer.
Provides emergency backup coverage for assigned departments as needed. Will be able to fully cover those areas should the need arise.
Manage day-to-day activities to ensure uninterrupted workflow in all areas of responsibility.
Work collaboratively with Providers, Leadership team, Nursing, research, Laboratory, Pharmacy, Business Office, HR, Genetics and IT.
Work directly with the sites Clinic Director to identify challenges and process improvement opportunities, developing and implementing effective solutions.
Communicate needs of assigned departments to appropriate leaders.
Staff Education
- Work with the sites Clinic Director to identify and develop and/or training needs for assigned departments to support continuing education opportunities.
Required Experience:
Associated Degree
Minimum of two years supervisory experience in a medical office
Willingness to learn and remain flexible in the changing healthcare environment
Ability to assist staff in times of crisis or emergency.
Ability to conceptualize, develop and implement new ideas or systems
Ability to exercise sound judgment and discretion while performing duties
Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
Strong organizational skills and be able to manage multiple tasks at the same time
Self-starter, strong team player and leadership abilities, with strong customer service and communication skills, both written and verbal.
Keyword: Healtcare Supervisor, Supervisor, supervisor, Health Admin
From: New England Cancer Specialists