Job Information
Robert Half Customer Service Representative in La Jolla, California
Description
Are you passionate about delivering exceptional customer service and looking for a new opportunity in La Jolla, CA? Robert Half is currently seeking a Customer Service Representative for a call center role with one of our valued clients. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy interacting with customers to provide support and solutions.
Key Responsibilities
Handle high-volume inbound and outbound calls to address customer inquiries, concerns, and complaints in a professional and friendly manner.
Resolve customer issues efficiently, providing accurate information and offering appropriate solutions.
Maintain detailed and accurate records of customer interactions using the company’s CRM or call management software.
Ensure all customer interactions are followed through to completion, escalating issues to higher management when necessary.
Stay informed about products and services offered by the company to better assist customers with their needs.
Adhere to company policies and compliance guidelines in every interaction.
Requirements
1–2 years of experience in a call center or customer service environment preferred.
Exceptional communication (both verbal and written) and active listening skills.
Familiarity with CRM systems, call center technology, and proficiency in Microsoft Office Suite.
A positive, empathetic attitude and a problem-solving mindset.
Strong organizational skills and the ability to multitask in a busy, fast-paced environment.
Additional Preferred Skills
Knowledge of languages such as Spanish, Mandarin, or others is a plus.
Ability to remain flexible with shifting priorities or expanding responsibilities.
Skilled in de-escalating conflicts and providing solutions to unhappy customers.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .