Job Information
Philips Order Management Specialist with English in Lodz, Poland
As an Order Management Specialist , you will become a part of a mature and knowledgeable team of order management specialists, who are directly responsible for the end-to-end sales order management performance of Philips’ largest customer and strategic partner. As such, your work will directly impact on the customer experience and satisfaction of doing business with Philips, as well as support achieving the Joint Business Plan.
Your role:
Executing customer orders within Philips’ ERP system (SAP) as well as on the customer’s portal, coordinating the entire order delivery process in SAP ERP: master data, pricing, availability, changes, deliveries, incidents
Managing invoices and credit/debit notes; ad-hoc investigating in case of issues
Timely responding to various queries and ad-hoc request affiliated with order management, thereby acting as a process expert
Preparing and monitoring relevant KPIs such as confirmation rates, down confirmations, cancellations, backorders, penalties, and disputes etc.
Pro-actively proposing and implementing process improvement initiatives, with the goal of bringing performance levels higher and increasing efficiency within the team
You're the right fit if:
You have previous experience in customer service or supply chain area
You have fluent level of English
You have very good communication skills and the ability to develop and maintain relationships at all levels, both internally and within the service providers
You are a pro-active, solutions-oriented worker
You know how to thrive in a complex and challenging environment
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of trainings & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
Hybrid model of working (min. 3 working days)
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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