Job Information
UTAH STATE UNIVERSITY Desktop Support Technician in LOGAN, Utah
Desktop Support Technician
Requisition ID: 2025-8839
of Openings: 1
Location: US-UT-Logan
Category: Customer Service/Support
Position Type: Benefited Full-Time
Job Classification: Non-Exempt
College: E Eccles Jones Coll of Ed and Hum Svs
Department: Inst for Disabil Res Policy and Pract
Advertised Salary: Commensurate with experience, plus excellent benefits
Overview
The National Center for Hearing Assessment and Management (NCHAM) at Utah State University is seeking a responsible, energetic, and innovative person to serve as a Desktop Support Technician (Computer Technician II) for the National Technical Resource Center for Early Hearing Detection and Intervention (EHDI). This person will work with other members of NCHAM's multi-disciplinary team to provide training and support information to state agencies and hospitals implementing EHDI programs using the HiTrack data management and tracking software. A probationary period of six (6) months must be successfully completed before the employee can be given a continuing appointment. More information about NCHAM and HiTrack can be obtained by visiting www.infanthearing.org or www.hitrack.org, or by calling 435-797-3584.
Responsibilities
Train new and existing HiTrack customers on the comprehensive and effective use of HiTrack software.
Resolve HiTrack questions and perform technical troubleshooting, primarily through telephone and email.
For advanced issues, serve as a bridge between clients and the HiTrack Development Team.
Answer general EHDI questions and provide support for hospital and research staff members nationwide.
Thoroughly document and log support sessions.
Update written manuals and support documentation.
Qualifications
Minimum Qualifications:
Working knowledge of Windows software applications, computer hardware, and related office equipment.
Dependable, with a consistent record of reliability and punctuality.
Knowledge of customer service principles and practices, with excellent interpersonal skills and the ability to adapt and interact successfully with people both in person and on the telephone.
Willing to learn and quickly acquire expertise in both EHDI and the HiTrack tracking and data management program for newborn hearing screening.
Preferred Qualifications:
- Working knowledge and troubleshooting skills with the Google Chrome web browser, Windows operating system, Microsoft Office suite, and email applications.
Knowledge, Skills, and Abilities:
Ability to function successfully as a member of a multi-disciplinary team.
Ability to be self-motivated and task-oriented.
Ability to adapt to stress and new challenges.
Ability to accept constructive feedback.
Excellent communication skills-verbal, written, and listening.
Required Documents
Along with the online application, please attach:
- Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV".
Document size may not exceed 10 MB.
Advertised Salary
Commensurate with experience, plus excellent benefits
ADA
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional... For full info follow application link.
USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities b ased on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-disc imination).