Job Information
Amazon Enterprise Account Manager, Amazon Freight EU, Enterprise Account Management, Amazon Freight EU in London, United Kingdom
Description
Amazon Freight allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organization responsible for many of Amazon’s best-in-class logistics and transportation operations.
We are looking to hire for an Account Manager position, responsible for developing our strategic portfolios through relationship building, engagement activities and ensuring a great customer experience. This individual will analyze market data to identify trends/opportunities to grow their account portfolio and utilize an extensive network of relationships with the relevant industry to gather market intelligence, and execute on business development opportunities. The successful candidate will be results driven, highly analytical, customer obsessed, and ready to roll up the sleeves to grow this business.
Key job responsibilities
Nurture and grow an existing portfolio of strategic shippers and achieve volume goals with best-in-class service
Maintain a high level of engagement from strategic customers and proactively identify the challenges they are facing.
Build relationships with key stakeholders across the portfolio.
Be the voice of the customer to guide product development and iterations.
Identify and lead complex projects or initiatives to solve customer pain points and improve experience.
Communicating ideas effectively, both verbally and in writing, to all types of audiences and not limited to writing narratives, business cases and other strategic documentation.
Lead by example and coach other team members to ensure success as a team
A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services in Europe.
Amazon Freight allows external businesses ("shippers") to use Amazon’s transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.
Basic Qualifications
Bachelor's degree or equivalent
Experience using data and metrics to determine and drive improvements
Experience in business development, partner development, sales or alliances management
Experience in driving end to end delivery, and communicating results to senior leadership
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience setting up and managing a sales pipeline
Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- Experience in online advertising or high-tech products/services
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