Job Information
Kuehne+Nagel Air Logistics Operational Care Specialist in Los Angeles, California
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Los Angeles site is looking for a new Air Logistics Operational Care Specialist to join our Air Logistics team.
Your Role
The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, etc) All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.
Your Responsibilities
Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
Manage operational tasks through Business Process Automation tools (BPA) and all related features.
To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are notbeing delivered.
To initiate and resolve any rate or performance discrepancies.
Your Skills and Experiences
In depth knowledge of import procedures
Ability to be profit conscious
Ability to work with demanding deadlines
Excellent communication skills, both verbal and written
Ability to work independently as well as part of a team
Ability to establish priorities and accomplish multiple tasks, must be organized
Must be detail oriented, thorough and accurate and have theability to efficiently solve problems
Strong PC skills
Proven analytical and problem solving skills
Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.