Merakey Jobs

Job Summary: The primary responsibility is to manage the day-to-day operations of Risk and Legal Information Systems. This includes maintaining functionality, ensuring data quality, troubleshooting issues, and participating in continuous system improvements. Additionally, the role provides support for MS Power BI reports and dashboards.

Essential Responsibility/Tasks:

Information Systems Management - Management and maintenance of business software platforms to ensure smooth operations and continuous improvements, including optimization of functionality, reporting and data importation. Collaborate with internal users to understand requirements, ensure platform functionality, design best practices, and resolve software-related issues. Ensures quality of data through periodic audits. Promptly (same day) responds to customer inquiries via designated channels.

Risk System (Riskonnect – SaaS):

• Share updates with ClearSight’s success portal and/or communicate with Riskonnect

• Act as liaison between TPA and ClearSight regarding unexpected reporting issues

• Immediately communicate with TPA and Riskonnect to alert them of the missing claim # (confirmation emails)

• Follows up until resolved

• Assist Claims Personnel with Data portion of OSHA logs and audits

• Construct and maintain Riskonnect email templates and event automations

• Process Data Changes (Coverage Conversions, Deletions of duplicate or inaccurate reports in Riskonnect)

Woofconnect (Company Intranet):

• Publish/revise documents, videos and links.

• Associate Credentialing and Business Licensing Systems

• CALM Application (MS Power App)

• Legal Licensing Software (SaaS)

• SAM System (Certainty - SaaS)

• Risk Power BI Dashboards

• Timely update of Risk’s MS BI reports and dashboards

• Respond to inquiries related to published dashboards

• Maintain record of tech support hours for various systems

• Manages OSHA Surveys by BLS deadline

• Procure and distribute posting notices, panel cards, and other insurance documents

HALO System (ServiceNow – SaaS):

• Report errors to support team.

• Track resolutions via log and send weekly reminders of unresolved items.

• Audit feed files (on the PSE mailbox) and report bracket errors.

• Fulfills other duties as assigned

Education/Experience:

• Associate’s Degree / Bachelors Preferred

• 3-5 years’ experience in Business Info. Systems Administration, database management and financial analysis

• Professional designations Preferred

• Proficient in Microsoft Office, Microsoft Power BI,

• Basic web design knowledge (Microsoft Front Page, HTML, FTP) and SharePoint experience

• Experience with SQL, ServiceNow and Workday

• Ability to read, write, and speak English / French a plus

Preferred skills and Qualifications:

• Strong database management knowledge

• Strong MS BI Skills

• Strong customer service skills

• Ability to organize, prioritize, and shift focus with competing demands

• Professional and courteous

• Ability To Work Independently and/or being part of a Team to complete a project

• Work self-sufficiently on assigned tasks

• Ability to report (roadblocks and/or completed tasks) to the manager

• Drives to perform the task timely and look for additional tasks or projects so you can advance in your career

• Disciplined and focused to complete projects

Core Competencies:

• Business Systems Administration

• Data Sets and Analytics

• Knowledge of MS Power BI

• Customer Services Skills

• Written and Verbal Communication

Additional Information

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com