Job Information
Robert Half Help Desk in Memphis, Tennessee
Description
Help Desk Technician to join our team on a contract-to-hire basis. This role is ideal for individuals passionate about technology and eager to build their IT careers. The position requires open availability to work first, second, or third shifts as needed.
Key Responsibilities:
Provide first-level technical support to end-users via phone, email, and chat.
Troubleshoot hardware, software, and network-related issues.
Log and track support tickets using the company's ticketing system.
Escalate complex issues to higher-level support or specialized teams.
Assist with password resets, account unlocks, and basic user administration.
Guide users through step-by-step solutions for common IT problems.
Document solutions, processes, and user interactions for future reference.
Support remote users with VPN and remote desktop connections.
Maintain a high level of customer service and professionalism.
Participate in shift rotations, covering first, second, and third shifts as needed
Requirements
Qualifications:
Basic knowledge of Windows and macOS operating systems.
Familiarity with Microsoft Office 365 and common productivity tools.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
Strong problem-solving and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including nights and weekends.
Previous customer service experience is a plus.
CompTIA A+ certification or similar is a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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