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Job Information
The Estee Lauder Companies Corporate Account Manager Travel Retail Americas in Miami, Florida
Description
The key objectives of this role is to manage and achieve retail sales growth/targets as well as brands' net sales goals:
⁃ Manage, develop existing doors according to brand strategies as well as expand and recommend new business opportunities for both landed and in⁃flight segments of the business
⁃ Working with team to establish and build businesses in new doors ensuring that brand strategies are adhered to at all points.
⁃ Develop strong working relationship with retailers
⁃ Working with team to ensure timely implementation of marketing programs and ensure correct product mix and assortment are available for each door
⁃ Manage a pool of strong sales personnel (office and field) who are well equipped to providing the brands' iteration of high touch consumer experience
1) Sales ⁃ Monitor retail and net sales performance of individual doors to ensure overall achievement of net/retail sales targets
⁃ Drive and manage retail sales, recommending relevant courses of action where necessary and appropriate.
⁃ Working closely with retailers to identify and pursue brand growth opportunities
⁃ Manage sales and expense budgets in line with budget goals
⁃ Analyze the productivity of airline listings and working with marketing team to identify listing opportunities, ensuring that listing goals and relevant NOPs are achieved
2) Market Share/Competitive Activity
⁃ Keep abreast with competitors' activities and provides feedback on competitive dynamics such as competitors' activities, pricing, brand ranking and market share for each account
⁃ Provides feedback to Marketing department on the success of internal marketing program as well as those of competitors
⁃ Knows the market (size, profile, future potential etc.)
3) Marketing Implementation
⁃ Implement and maximize launch opportunities for new programs
⁃ Ensure timely sell in of all marketing programs according to marketing strategy and to market needs
⁃ Ensure availability of point of sale materials
⁃ Negotiates with retailers for promotional space and activity for new product launches and re⁃promotes
⁃ Negotiates with retailers on highlights/layout on retailers' web pages
⁃ Negotiates with in⁃flight customers on listing of new products and support on ad/visuals
4) Brand Imagery
⁃ Enforce merchandising guidelines at point of sale
⁃ Ensure brand image is maintained at its highest standards according to brand guidelines
⁃ Monitor closely brand representation in⁃store and in⁃flight to ensure that brand is appropriately represented
⁃ Provide feedback to Store Design to maximize the utilization of the space and maintain the brand image
5) Stock
⁃ Negotiates product selection and ensure correct product mix and full assortments to keep stock level healthy
⁃ Work with retailer, Lachen DC and internal team to manage orders and shipments
⁃ Advise on suspected diversion of products
6) Management and supervision of staff
⁃ Hires, motivates and manage the effort and performance of Office Sales team, field staff and Makeup Artists through sales incentives and motivational programs.
⁃ Coordinate with Education Manager to ensure that field staff is kept up to date on product knowledge with constant improvement on service and selling techniques.
⁃ Work closely with team to ensure all sales activities are carried out effectively and in timely fashion.
7) Customer relationship
⁃ Maintaining a collaborative relationship with retailers with regular retailer and door visits, regularly providing feedback on product assortment, stock level, sell through and shipments of products
⁃ Maintains excellent relationship with affiliate brand personnel
Qualifications
⁃ Bachelor degree, preferably in Sales and Marketing
⁃ Minimum 3 years' relevant working experience in duty free environment
⁃ Mobile, energetic and willing to travel up to 60 % of time
⁃ Self starter and team player
⁃ Good presentation skills and strong in written and verbal communication
⁃ Proficient in MS office (Excel, Words and PowerPoint)
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.