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Apply for Job Job ID366978 LocationTwin Cities Job FamilyLR-Health Care NonProfessional Full/Part TimeFull-Time Regular/TemporaryRegular Job Code5001 Employee ClassAFSCME Unit 4 - Health Care Add to Favorite Jobs Email this Job About the Job The University of Minnesota Orthodontics Clinic is seeking an enthusiastic individual to join their front desk scheduling team! This is a full time position with great benefits! The Front Desk Representative will serve as the first point of contact for patients and their parents/families/representatives coming in for care at the orthodontic clinic at the School of Dentistry. This person will greet, check-in, obtain paperwork and payments, and coordinate all other duties associated with receiving patients. Hours of work are Monday - Friday, 8:00am - 4:30pm. Responsibilities include, but are not limited to: Customer Service: Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by: Putting the patient first at every opportunity Listening to understand each patient Showing concern for each patient Acting individually and with others to meet each patient's needs Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation Greeting patients, students, staff, faculty and the general public in a pleasant manner Determining the nature and purpose of the visit and directing them to the specific destinations Check-in Check in patients in an accurate and professional manner Identify and accurately collect co-pays or appropriate fees Familiarize with insurance claims Use computer-based systems to verify patient information Understand and communicate benefit changes to members, or refer to appropriate resource Communicate wait times in a diplomatic manner Direct patients to the appropriate care area Provide patients with appropriate forms, questionnaires, etc. Follows proper cash handling policies and procedures outlined by U of M. Collect fees from patients; calculate and give correct change, process payments received Review demographic and insurance information, HIPAA compliance, etc. Appointment Scheduling Communicate provider and clinic availability in a professional manner Schedule appointments in an accurate and timely fashion using computer system Maintain knowledge of appointment scheduling practices, policies and procedures Registration and Verification Complete the registration process including review of the registration information for completeness and accuracy. Obtain further information, if necessary Verify insurance eligibility, if necessary Enter patient data in an accurate, efficient, and timely manner Communication/Administration Facilitate timely and accurate flow of communication between the clinic and scheduling coordinators Answer telephone and respond appropriately to the caller depending on the caller's needs Take and relay messages requiring follow-up to appropriate individuals Prepare records and materials for new patient appointments Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc. Schedule new patients and order interpreters when needed Coordinate emergency schedule changes Student/Patient Coordination Provide scheduling and administrative support to students and residents of the dental school Process appointment requests and patient/student transfers in a timely manner. Communicate clinic and scheduling policies in a diplomatic manner Qualifications All required qualifications must be documented on application materials REQUIRED QUALIFICATIONS: Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years. Must be able to communicate verbally and in writing; in clear, understandable English. Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions PREFERRED QUALIFICATIONS: Experienc as a receptionist or experience in a customer service position with both over the phone and in person communication with a diverse patient or customer base. Experience using Edge to schedule patients electronically. Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus. Experience working in a fast paced orthodontics clinic About the Department The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists. Pay and Benefits Pay Range: $21.63-$28.11; depending on education/qualifications/experience Time Appointment: 75%-100% Appointment Position Type:Civil-Service & Non-Faculty Labor Represented Staff Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.