Job Information
Acosta Group Sales and Service Coordinator (Whirlpool) in Mississauga, Ontario
DESCRIPTION
A little bit about us…
Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.
In this role you will be dedicated to supporting, Whirlpool Corporation, the world’s leading kitchen and laundry appliance company. Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.
What are we looking for?
Our business is growing and we’re looking for a Bilingual Sales & Service Coordinator! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.
We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team!
Essential Duties:
Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners-
Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries--
Process field stock maintenance and part orders-
Helping consumers update their profiles in eCRM and register their products-
Educating consumers about their manufacturer’s warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale.--
Support the day-to-day activity of an online product knowledge platform-
Maintain a high level of professional communication with internal and external stakeholders-
Resolve problems and action to be taken and then communicate them quickly and clearly-
Enhancing current SOPs and creating new processes, as required-
Support ongoing projects as required
RESPONSIBILITIES
In this role you will:
Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
Manage and respond to email inquiries from consumers and trade partners within established timelines.
Confirming/changing orders/deliveries
De-escalate and work with the appropriate team to resolve order & delivery challenges.
Proactively manage orders to ensure order quality and order fulfillment.
Communicate processes and policies to internal & external parties as appropriate.
Adhere to established guidelines and follow Standard Operating Procedures (SOP)
Provide order and business process support to Sales and Supply Chain functions.
Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
Identify process improvement opportunities.
QUALIFICATIONS
Experience to be successful in the role:
Proficient in English language (written and verbal)
1-2 years’ experience in a customer service role
Experienced in appliances and consumer electronics, considered a bonus
Post-Secondary Education, preferred
Superb communication skills, both written and verbal
This role is hybrid – successful candidates are required to work from Whirlpool Canada’s Corporate Office located in Mississauga, ON (in office Monday – Thursday / working from home on Friday)
Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.
Must be comfortable completing a criminal background check
What can we offer in return?
We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.
Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package:
Paid training
Health and Dental benefits
Company matched retirement savings plan
Opportunities to grow within the company
Plus, surprise perks you'll love!
We are considering applicants as they apply, please don’t delay in submitting your application.
ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an Equal Opportunity Employer
We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Full time
Business Unit: Sales
Salary Range: $47,000.00 - $60,000.00
Company: Mosaic Sales Solutions Canada Operating Co
Req ID: 2710