Merakey Jobs

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

• Working on the end to end feature development and solving challenges faced in the implementation.

• Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.

• Being eager to learn new technologies and implementing the same in feature development

Required technical and professional expertise

• Architect and design ServiceNow ITSM, CSM, HRSD solutions

• Experience leading implementations of ServiceNow ITSM solutions

• Experience engaging with client stakeholders and customers to determine solution requirements and improvements

• Experience engaging with client executives to generate roadmaps and recommendations

• Experience creating roadmaps for technical offering growth and innovation

Preferred technical and professional experience

• ServiceNow CAS, CAD, CIS-HRSD, CIS-CSM, CIS-ITSM Certified

• Understanding of other ServiceNow products

• Excellent customer relationship management skills