Job Information
NTT America Solutions, Inc. Head of Connectivity in Nairobi, Kenya
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
• Oversees the strategic execution, roadmap, and lifecycle for Connectivity solutions at NTT Data.
• Drives the business plan, short and long-term growth strategy, and positioning of the company’s solutions in the market.
• Oversees the coordination of the fulfillment and delivery of connectivity services to clients, providing a value proposition, a great client experience and ensures client retention.
• Drives the end-to-end leadership of new and existing solutions from inception through all phases of the product lifecycle.
What you'll be doing
Job Description
The Head of Connectivity is accountable for leading and executing strategic initiatives related to internet and data connectivity solutions, while driving operational efficiency and client satisfaction. The role drives the business plan for the connectivity portfolio, delivers the short and long-term growth strategy, ensuring service delivery and a superior client experience.
Key Roles and Responsibilities
Develop and execute a connectivity strategy that aligns with business objectives, ensuring revenue growth and market differentiation.
Expand and enhance connectivity solutions to meet evolving client needs.
Identify and capitalize on new market opportunities, partnerships and innovations.
Lead and mentor agile teams to ensure effective implementation of agile methodologies, fostering a culture of continuous improvement and collaboration that drive efficiency, innovation and high performance.
Oversee the call centre, support, network operations and planning teams to ensure seamless and uninterrupted connectivity services.
Establish and enforce SLAs, operational agreements, and performance metrics that ensure service excellence.
Enhance service delivery and fulfillment processes to maximize client satisfaction
Work closely with sales and customer success teams to ensure connectivity solutions are positioned effectively and deliver strong business value.
Owns the financial performance of the internet and data connectivity portfolio, balancing cost efficiency with revenue growth.
Knowledge, Skills, and Attributes
Fluency in connectivity solutions and technology-related topics, with a natural interest in technology as a business enabler.
Demonstrated financial capability and business acumen.
Entrepreneurial mindset with a deep understanding of market dynamics and customer needs.
Strong influencing and negotiation skills to drive internal and external alignment.
Experience leading high-performing, cross-functional teams in a fast-paced, technology-driven business.
Understanding of project delivery methodologies, service fulfillment, and operational execution.
Strong communication and problem-solving skills
Academic Qualifications and Certifications
Bachelor's degree in Telecommunications, Computer Science, Engineering, Information Technology or a related quantitative field (preferred).
MBA or master’s degree in business, Technology Management or a related field (preferred).
Executive leadership, ITIL, PMP, CX, Agile and Scrum certifications are beneficial.
Experience Required
At least 10 years of leadership experience in a telecommunication or technology related field
Strong track record of implementing and leading a successful strategy while delivering on financial goals and long-term operational improvements.
Experience managing and leading high-performing, motivated, cross-functional teams
Technical understanding of industry trends and the ability to engage with clients.
Understanding of Agile methodologies and the scrum framework
Workplace type :
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.