Job Information
Lenovo Services Account Manager in New South Wales, Australia
Services Account Manager
General Information
Req #
WD00074387
Career area:
Project Management
Country/Region:
Australia
State:
New South Wales
City:
Chatswood
Date:
Tuesday, November 5, 2024
Working time:
Full-time
Additional Locations :
- Australia - New South Wales - Chatswood
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Summary As a Services Account Manager (SAM), you are a pivotal member of the Lenovo services team, supporting some of our largest and most strategic customers. The SAM will be the single point of contact relating to services for a select portfolio of accounts and will build relationships to become a customer services advocate and trusted advisor, fully committed to achieving best in class customer experience and satisfaction.
By leveraging Lenovo services teams and various resources you will ensure timely escalation resolution and drive proactive initiatives to help promote optimal install base health. You will also be required to provide detailed customer reporting with agreed service delivery reviews to discuss performance metrics, process improvement initiatives and identify any services opportunities.
The SAM will also be expected to collaborate closely with Lenovo account teams to better understand the business strategy and support sales engagements leading to further growth.
Responsibilities:
Global, single point of contact committed to ensuring an exceptional Lenovo services experience
Dedicated to your account(s) and provide customer advocacy, escalation management, and coordination of resources between the customer organization and Lenovo
Provide regular, comprehensive reporting of key metrics, analyze the results, then proactively work with your customer to address issues and improve processes
Maximizes the value of the customer’s investment in Lenovo products and services throughout the lifecycle of the service contract
An expert Lenovo Services resource and trusted advisor, work with your sales account team to recommend the right set of service and support solutions based on your customer’s need
Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and effectively managed Qualifications.
Requirements:
5+ years relevant experience in customer facing environment managing large accounts
Knowledge of PC technology, market trends, other vendor competition, sales strategies, and management principles
Understanding of/successful performance against SLAs
Good organization skills, experience in managing multiple initiatives simultaneously within a demanding and changing environment
Excellent presentation, communication and interpersonal skills with ability to effectively interact and communicate with Senior Executives to CXO level personnel
IT business process certification (ITIL, Six Sigma) is a plus
Data visualization tool experience, such as Power Bi, QLIK, Salesforce
Excellent MS Office skills (Word, Excel, Etc)
Strong Service Delivery understanding
Business fluent English is a must. Any additional languages would be a big plus.
Willingness to travel (up to 30%)
Additional Locations :
Australia - New South Wales - Chatswood
Australia
Australia - New South Wales
Australia - New South Wales - Chatswood