Job Information
Old Dominion University Classroom Support Specialist in Norfolk, Virginia
Posting Details
Working Title Classroom Support Specialist
Position Number 00504A
Department INFORMATION TECHNOLOGY SERV-ACAD
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category C Technicians
Job Description
Provide timely support for classroom pedagogy by responding to frequent support calls from classrooms; assisting with delivery and archiving of hybrid and in person learning, performing preventive maintenance on all technology; repairing and/or removing out of date or unserviceable equipment and/or coordinating repair or service calls with university approved vendors.
Type of Recruitment
Knowledge, skills and abilities
Advanced knowledge of Microsoft Office products, Digital Video switching, control system interfaces, Zoom and Web conferencing, some knowledge of pedagogical uses of classroom technology, and troubleshooting. AV/IT industry acumen. Some knowledge of digital signal processing of audio-visual equipment especially Crestron DMPS systems. Demonstrated ability to work closely with VOIP , lecture capture archiving, editing digital video, Roomview, DMPS tools, Zoom Dashboard, JAMF , VLAN’s, and WIFI . Demonstrated skill in usage and assistance with personal computers, Mac and PC laptops, All-in-Ones, and desktops. Effective oral and written communication skills. Exceptional customer service skills.
Special licenses, registration or certification
Valid Driver’s License with insurable license.
Education or training
N/A
Level and type of experience
Some experience in supporting presentation and digital routing technology. Considerable experience in problem-solving and decision analysis (i.e. can differentiate between the need to take action and when to escalate an issue).
Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
Some experience working with faculty, staff, and students in higher education environment. Considerable experience in supporting a multimedia/technology environment. Formal training in electronics related field. AVIXA Certified Technology Specialist ( CTS ) certificate.
Conditions of Employment
Working a typical forty-hour work week on the Norfolk Campus.
Annual Salary/Hourly Rate Salary commensurate with education and experience
Posting Detail Information
Job Requisition Number S02897
Job Open To General Public
Open Date 03/17/2025
Close Date 03/28/2025
Open Until Filled No
Special Instructions Summary
Completed application with resume and cover letter.
Criminal Background Check The final candidate is required to complete a criminal history check.
College Home Page
Department Home Page
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.
To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Yellow Layoff Form
Blue Layoff Card
AHP Letter