Job Information
CGM Computer Consulting Help Desk and Desktop Support Technician in NORTH CHARLESTON, South Carolina
- Provides telephone, in-person and remote support to end-users.
- Monitors ticketing system and completes tickets in a timely manner.
- Install and deploy new PCs, Notebooks, including data migration.
- Install all peripheral components such as printers, scanners and disk drives
- Loads appropriate software packages such as operating systems, networking components and office applications
- Identifies and fixes the hardware and software needed to satisfy user requirements.
- Assists in the customization and adaptation of existing programs to meet user's requirements
- Connects users to networks and provides initial training in facilities and applications
- Coordinates activities with network services and information systems groups
- Coordinates with vendor (software/hardware) to troubleshoot issues or get the spare parts.
- Knowledge of Audio visual components is an added advantage.
- Travels between sites to perform assigned duties